Q: HOW DO I CANCEL MY ORDER?
A: If you want to cancel your order, please use the “cancel my order” button found here and follow the steps or contact us here.
Q: HOW DO I RETURN OR EXCHANGE MY SHIRT?
A: After your order has been placed, you have 24 hours to contact us . You can submit a request using your account here: Order status. You will need your email and password (found on your order confirmation) to access this page.
For exchanges, there is a reshipping fee of $5.99 USD per item for US and $8.99 for Other countries. We accept PayPal for these fees (we can pay with your credit card if you don’t have a PayPal account). Exchanges can be performed one time per item ordered. Please call or email us to info@kohlshirts.com for additional information.
For returns, we will process a refund for the original price of the shirt, not the shipping costs we paid to get it to you, as quickly as possible. Refunds typically take 3-5 business days to process once we have issued them (learn more refunds policy)
** There may also be a $3.0 (increment by size) resizing fee if you are going from the S-XL size range, up to the 2XL-5XL. The resizing fee only applies if you move between those two size groups. You can read Shipping Option & check View Sizing Chart
Q: MADE A MISTAKE ON MY ORDER.
A: If it has to do with specific colors of ink or the shirt, the digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.
Otherwise, our bad. It doesn’t happen often, but nobody’s perfect. If your receive the wrong item or if there is a defect in any way, please contact us here, and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can verify your claim.
We will issue a store credit or refund if your product is faulty.
There is no need to send it back to us, please donate the items to a local charity or someone in need and confirm with us.
Q: MY PACKAGE IS BEING RETURNED IN THE MAIL, WHAT DO I DO?
A: If we ship your order to the address you provided and it comes back to us, it will be processed as return to sender mail and you will be contacted at the email address provided. You will be given the option to reship to a valid address or a product refund.
The original shipping costs cannot be refunded for items returned in the mail.